Privacy Policy

Your privacy and maintaining the confidentiality of your personal information is important to us here at Caloundra Dental Studio. We are committed to safeguarding your personal information. This policy explains what information we collect, how information is collected, used and handled, when information may be disclosed to third parties with your consent, your rights for requesting access to or amending your personal information, as well as how you can provide us with feedback or make a complaint. When you receive services from Caloundra Dental Studio, you agree to the handling of your personal information as outlined in this policy. This document may be amended by us from time to time.

Definitions

Consent means Your permission. Your consent can be express or implied. Express consent can be written (e.g. when you sign a form or send us correspondence) or verbal (e.g. when you give us your permission over the phone or in face-to-face conversations). Your consent will be implied when we can reasonably form a conclusion from our pre established relationship with You that You have given consent by either taking action or deciding not to take action.

Personal information has the same meaning that it has under the Privacy Act 1988 (Cth), namely information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Information We Collect

We will only collect information that is necessary for providing our services to You. We will only collect information that is necessary for the purposes for which it will be used. The amount and type of personal information We collect from You and hold about You will vary depending on whether You are an existing patient or customer of  Caloundra Dental Studio, have made enquiries about Our products and services and also the extent to which You have used Our products and services. If You apply to be, are currently or have in the past been a patient or customer of a Caloundra Dental Studio, the personal, or individually identifiable information that We hold about You may include:

How Information May Be Collected

We may collect personal information directly from you in a number of ways, including:

• You may choose to provide information through the contact forms on our website or our social media page(Facebook);
• You may choose to provide personal information directly to a Caloundra Dental Studio dentist providing dental services to you;
• When you subscribe to newsletters or other direct marketing materials; or
• You may complete forms, send us an email, provide information during a visit to a Caloundra Dental Studio practice or by phone;
• When You use professional services or purchase goods from Us.

We may also collect information from third parties if You have provided them with consent under their own privacy policies:

• We may collect information from third parties such as your health insurance provider or Medicare; or
• We may collect information from dentists, dental specialists or other health practitioners (for example if you were referred to us by another dentist).

If You have provided Us with information about another person, then You need to tell that other person that You have done so, that they have a right to access their information and that they can refer to this document for information on how We will handle their personal information.

If You do not provide Us with Your personal information, We may be unable to provide You with the products or services that You are requesting.

Use and Disclosure of Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Contact You

From time to time, We may contact You to provide You with information about other products and services offered by Us, our related entities and our business partners that may be of benefit to You and Your family. This includes information about the Caloundra Dental Studio practices. When We contact You it may be via mail, phone, email or SMS.

If You request not to receive marketing material, please note that We will still contact You in relation to Our on-going relationship with You. For example, We will still send You any bills, statements and notices that are relevant to the products and services You have purchased from Us.

Handling and Storage of Personal Information

We will take reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss and from unauthorised access, modification or disclosure. We will take reasonable steps to ensure that personal information provided by You will be handled in accordance with Australian privacy laws including the Australian Privacy Principles. We maintain strict data security standards and procedures with a view to preventing unauthorised access to your data by anyone other than Us.

Your personal information may be handled by Our employees. Information may be used by staff at a Caloundra Dental Studio practice for the administration or use of the practice and in the provision of services to You.

We keep your personal information for as long as it is required to provide You with the services and products You requested from Us and to comply with legal requirements.

If We no longer require Your personal information for any purpose, including legal purposes, We will take reasonable steps to securely destroy or de-identify your personal information except in circumstances permitted or required by law.

Correcting Your Personal Information

To enable Us to provide you with the best possible service, it is important that the information We hold about You is accurate. We will take reasonable steps to ensure that Your personal information is accurate, complete and up-to-date at the time of collecting, using or disclosing it. If You believe any information We hold about you is inaccurate, incomplete or out-of-date, You should contact Us to let Us know. We will respond to Your request within a reasonable period and will take reasonable steps to amend Your records.

Cookies and Analytics

We use cookies and industry standard analytics to collect data to help us determine which pages are most popular, peak usage times and other information that helps us make our websites easier and more efficient for you to use. When you visit our websites we may set a cookie on your machine so that when you next visit our websites it links to your personal information that is stored on our system.

A "cookie" is a small text file placed on your computer by a web server when you access a website. Cookies are frequently used on websites. Cookies in themselves do not identify the individual user, just the
computer used.

You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. For example, you can set your browser to notify you when you receive a cookie or to reject cookies. However, if you decide not to display cookies, then you may not be able to gain access to all the content and facilities of this website.

Website Security

The protection of personal privacy is a priority for Us.

Our website does not provide facilities that guarantee secure transmission of information over the internet. You should be aware that there are risks in transmitting information across the internet, including online forms and email. If you are concerned about conveying sensitive or personal material to Us over the internet, contact us by telephone to discuss the matter.

Our website contains links to other websites. You should take care in providing personal information to external websites linked to Our website. We are not responsible for the privacy practices of other websites or external websites linked to this website.

We collect standard web server/visitor traffic information, commonly referred to as aggregate information, regarding overall website traffic patterns. Normally, web servers collect this type of basic information as part of their web log processes. We only use this information for statistical, reporting and website administration and maintenance purposes. It is not used in a way that individually identifies You, and We do not report on individual users.

Changes to the Privacy Statement

We may change the content or services found on Our website at any time without notice. Consequently Our Privacy Statement may change at any time also without notice.

You can contact us at any time if you have any questions or concerns about this document or about how your personal information has been handled.

You can contact our Privacy Officer by directing your correspondence to 07 5212 5855

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Privacy Policy Enquiries

If you have any queries about our Privacy Policy please contact us at:

Caloundra Dental Studio

caloundradentalstudio.com.au
 info@caloundradentalstudio.com.au
07 5212 5855
Shop 10 , (opposite to K mart) Caloundra shopping centre, 47 Bowman Rd, Caloundra QLD 4551