Privacy Policy

Last Updated: July 2026

At Caloundra Dental Studio, your privacy and the confidentiality of your personal information are of paramount importance. We are committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By receiving services from us or using our website, you agree to the handling of your information as outlined in this policy.

1. Definitions

Consent: Your permission. This can be express (written or verbal) or implied (determined by our pre-existing relationship where you take or decide not to take action).

Personal Information: Information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from that information.

Health Information: Sensitive information relating to your physical or mental health, including your dental records, medical history, treatment plans, X-rays, photographs and clinical notes.

2. What Information We Collect

We collect only the information necessary to provide you with high-quality dental care. If you are a patient or have made enquiries, we may collect and hold:

Personal Identification:Name, address, contact details and date of birth.
Clinical Information:Medical history, dental history, medications, allergies, clinical notes, X-rays, digital scans, photographs and treatment records.
Financial Information:Health insurance details, Medicare details (where applicable), billing information, payment history and online booking transaction details.

3. How We Collect Your Information

We collect information directly from you or from authorised third parties.

Directly:

Website contact forms
Online booking systems
Telephone conversations
Emails
Social media enquiries
Patient registration forms
In-practice consultations

Third Parties:

With your consent, we may collect information from:

Referring dentists or specialists
Medical practitioners
Health insurance providers
Medicare
Diagnostic imaging providers

If you provide us with information about another person, you confirm that you have their permission to do so and that they may refer to this Privacy Policy.

4. How We Use Your Information

We use your information to:

Provide dental examination, diagnosis and treatment.
Develop treatment plans.
Process payments and health fund claims.
Schedule and manage appointments.
Contact you regarding appointments, treatment and billing.
Meet our legal and professional obligations.
Improve our services and patient experience.

5. Disclosure of Your Information

We do not sell, trade or rent your personal information.

Where necessary, we may disclose your information to:

Dental specialists
Dental laboratories
Medical practitioners involved in your care
Health funds
Medicare
Secure IT and practice management providers
Government authorities where required by law

We take reasonable steps to ensure these organisations handle your information appropriately.

6. Clear Aligner Orthodontic Treatment

If you choose to undergo clear aligner orthodontic treatment, including treatment provided through systems such as One Smile, Angel Aligner, SureSmile, or other orthodontic providers we may use from time to time, we are required to collect clinical records including:

Intraoral and extraoral photographs
Digital scans or impressions
X-rays
Clinical measurements
Treatment records

These records are essential for diagnosis, treatment planning, aligner manufacture and monitoring your treatment progress.

To prepare your customised treatment plan, your clinical records may be securely shared with third-party orthodontic laboratories, treatment planning providers or aligner manufacturers. Some of these providers may process or store your information outside Australia.

By proceeding with a clear aligner consultation or treatment, you acknowledge and consent to the collection, use and disclosure of these clinical records for the purposes of planning, manufacturing and managing your orthodontic treatment.

We work with reputable providers who are expected to protect your information in accordance with applicable privacy and security standards.

7. Third-Party Payment Providers

For your convenience we may offer payment options through providers including:

Humm
Afterpay
Zip Pay
Zip Money

If you choose to use these services, your financial information is handled directly by the relevant provider under their own Privacy Policy and Terms & Conditions.

8. Marketing

We may contact you regarding:

Appointment reminders
Recall reminders
Practice news
New dental services
Oral health information
Special offers

You may opt out of receiving marketing communications at any time.

Please note that appointment reminders, treatment updates, invoices, payment notifications and other administrative communications are considered essential service communications and cannot be opted out of while you remain a patient.

9. Cookies and Analytics

Our website uses cookies to improve your browsing experience and analyse website traffic. We may use Google Analytics, Google Search Console and Google Maps. You can disable cookies through your browser settings.

10. Website Security and External Links

While we prioritise your privacy, transmitting information over the internet carries inherent risks. If you are concerned about sending sensitive information electronically, please contact our clinic directly.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

11. CCTV and Practice Security

For the safety and security of our patients, staff and visitors, CCTV cameras operate in selected public areas of our practice.

Footage is used solely for security and incident investigation purposes and is retained only for a limited period unless required for legal or investigative purposes.

12. Storage and Security

We take reasonable steps to protect your information against misuse, loss and unauthorised access.

Clinical records, including X-rays, digital scans and clinical photographs, form part of your dental record and are retained in accordance with applicable legal and professional record-keeping requirements.

13. Accessing and Correcting Your Information

You may request access to or correction of the personal information we hold about you by contacting our practice.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Information

Caloundra Dental Studio

Phone: 07 5212 5855
Email: info@caloundradentalstudio.com.au
caloundradentalstudio.com.au
Shop 10
Caloundra Shopping Centre
47 Bowman Road 4551